Service Excellence in 4-Star Bed & Breakfast accommodation puts Paternoster Manor Guest House on top in Western Cape
Favourable guest reviews earned top Service Excellence award for Paternoster Manor Guest House offering 4-Star Bed & Breakfast accommodation in South Africa’s Western Cape.
The annual Lilizela Tourism awards recognise and reward tourism players and businesses who work with tireless pride to deliver world-class products and services, growing South Africa’s global competitiveness as a destination. The 2018 awards for the Western Cape were held recently at the President Hotel, Bantry Bay, Cape Town. I felt honoured to be among so many accomplished tourism operators at the glittering ceremony. As a 4-Star Bed & Breakfast provider from Paternoster, I was proud to represent the beautiful West Coast where wonderful accommodation is offered by many guest houses and self-catering businesses who provide exceptional hospitality to travellers from around the world.
Among the categories included in the awards, bed and breakfast accommodation was high on the list, and the opinions of guests form a major component in the judging process. The team at Paternoster Manor is grateful for the growth in guest numbers and the excellent ratings and reviews posted by our visitors; this feedback placed us in the list of finalists! I acquired Paternoster Manor a year and a half ago, and so much has been achieved with the support of an excellent team, wonderful neighbours, excellent service providers and an amazing community. Much of my time in the first year was spent on upgrades to our property, gathering an excellent team, supporting them through training and development of skills and building our brand; through this approach we were able to attract growing numbers of guests to enjoy our personal brand of hospitality.
We always remember that our guests are discerning travellers accustomed to the best levels of service and facilities around the world; but when pleased they are incredibly generous with their praise and feedback! This has been the experience of the Manor Team, and it encourages us to continue striving to deliver exceptional service and to keep our 4-Star Bed & Breakfast product fresh and attractive. As a luxury Guest House, our aim is to keep our star rising in the world of hospitality and leisure, and to enjoy the delight experienced by many more visitors to beautiful Paternoster and the wider West Coast region.
It was an exceptional privilege to win top place in the 4 Star Bed & Breakfast category for the Western Cape. We do not take it for granted, and we will continue to strive to do better, with our guests’ experiences at the top of our list of priorities. In November we will travel to Johannesburg to attend the National Finals of the Lilizela Awards. It is exciting and encouraging to be in such great company with so many amazing hospitality providers. Whatever the outcome, we remain grateful for a year of progress and blessings!
It’s all about CHOICE …
If you make Paternoster one of your chosen travel destinations, we would like to help you select accommodation that will delight you!
Owner & Family:
Ross, Matt & Glen McLean
082 323 6335
022 752 2007